Privacy Policy

This statement sets out the policy relating to the collection storage and use of information about individuals (personal information) by us.

1. Your personal information is important to us
We recognize that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. We are committed to protecting your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This policy governs how we handle your personal information and safeguards your privacy. We believe that our privacy policy not only complies with relevant laws, but also represents industry best practice.

2. Collecting personal information about you
We may collect personal information about you when you make an enquiry of the organization, apply for or receive a service or grant, participate in its activities, donate, make a purchase or otherwise deal with us. We will only collect personal information that is necessary for it to carry out its functions and services.

We will not collect personal information about you if you request us not to. However, if we are unable to collect or use your information we may not be able to engage with you effectively or at all.

Generally we will tell you why we are collecting personal information unless these things will be obvious when we collect it. We may ask you for further information to contact you again about the work of our organization. We do not actively solicit donations from individuals or families to whom we have provided services or assistance. We may however occasionally seek the consent of an individual or family to whom we have provided services or assistance to use their testimony in support of our general fundraising programs.

All personal information you provide to our website over the Internet is passed through a secure, encrypted connection. The secure connection is over a protocol called secure sockets layer (SSL).

3. Using and disclosing your personal information
We will only use or disclose information about you for the purposes for which it was collected, for related purposes that are likely to be expected or as otherwise permitted by the Privacy Act. This may include using or disclosing your personal information:

– when required by law;
– when we believe it is necessary to provide you with a service you have requested;
– to implement our terms of use;
– to protect the rights or our property or any member of the public;
– to assist in managing and providing our services.

We recognize the trust you place in us when you give us personal information. In order to operate or deliver a service you have requested we may sometimes share your personal information with third party affiliates or service partner, including such parties based overseas, who assist us in providing services or who perform functions on our behalf. Information processed by these service providers may include sensitive information.

We will not give any of your personal information to advertisers or any other marketing organization without your express consent.

4. Sensitive Information
‘Sensitive information’ is defined in the Privacy Act and includes personal information about an individual’s health information and information about ethnic origin and religious beliefs.

We will not collect sensitive information about you unless you, or a parent, guardian or other person authorized to act on your behalf, have consented to our collection of such information and the collection is necessary for our functions or activities, or where the collection is otherwise permitted by the Privacy Act.

We will only use or disclose sensitive information that it collects for the purpose for which it was collected and as otherwise permitted by the Privacy Act.

5. Future changes
In the unlikely event that we have to change its privacy policy at any time, we reserve the right to do so and notify you in writing by mail or by posting an updated version of the policy on this site.